Terms & Conditions
Last Updated: April 4, 2026
While a solar energy system is a significant financial investment, proper maintenance and service can help your solar panels deliver reliable, clean power for more than 25 years. Most warranties cover equipment, but you still pay for labor. Now you’re covered against unexpected maintenance and repair needs, including the labor costs associated with troubleshooting and repair. You get proactive monitoring of your solar system’s performance and issue detection, service, and support when you need it, and peace of mind that your investment in solar is protected.
Instructions:
The Plan is inclusive of the manufacturer’s warranty. It does not replace the manufacturer’s warranty but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.
The Plan covers parts and labor costs resulting from a breakdown of the product, and/or normal wear and tear, including those manifesting from power surges. Small replacement parts are not covered under warranty. Warranty items are no charge to repair.
What is Not Covered:
(1) Incidental or consequential damages,
(2) Intentional acts or criminal acts by you, damage from an accident, abuse, misuse, introduction of foreign objects into the product, unauthorized product modifications or alterations, failure to follow the manufacturer's instructions, third-party actions (fire, collision, vandalism, loss, theft, roof replacements, siding replacements, etc.),
(3) Preventative maintenance,
(4) Pre-existing conditions or problems,
(5) Repairs associated with incomplete or unsuccessful unauthorized installation,
(6) Any failures, or parts and/or labor costs incurred as a result of a manufacturer’s recall,
(7) Any alterations from initial installation including additions and new roofs,
(8) “Acts of God.”
Service work, inspections, and maintenance provided by 360HomeTech LLC are performed under standard industry practices. Unless expressly included in a written warranty by the original equipment manufacturer (OEM), all services and parts are provided “as-is” without any implied guarantee of continued performance, reliability, or uninterrupted operation.
Non-Warranty Notice:
Unless you have purchased an extended OEM warranty or a separate warranty product, maintenance services do not constitute or replace any manufacturer warranty. Costs for replacement parts, labor, diagnostics, repairs, and consumables not explicitly covered under a current warranty or maintenance plan are the responsibility of the customer.
No Shows / Missed Appointment Policy:
A “No-Show” occurs when:
The Customer is not present at the scheduled service time; or
The Service Provider cannot access the system due to locked gates, unsecured pets, blocked equipment, or restricted access; or
The Customer fails to provide required access, permissions, or monitoring credentials; or
The Customer cancels or reschedules with less than 24 hours’ notice.
CONFIRMATION REQUIREMENTS
All appointments require confirmation by text, email, or phone.
Customers are responsible for ensuring contact information is accurate.
Failure to respond to appointment confirmations does not waive this policy.
NO-SHOW FEES
If a Customer no-shows or fails to provide access:
A Trip Charge of $150 will be assessed; or
One prepaid service visit will be forfeited (for maintenance plan members).
Fees cover technician labor, vehicle routing, scheduling disruption, and lost production time.
REBOOKING AFTER A NO-SHOW
The missed appointment will not be automatically rescheduled.
Customer must contact Service Provider to request a new appointment.
Payment of the No-Show Fee is required before rebooking.
Repeated no-shows may require prepayment for future appointments.
MAINTENANCE PLAN MEMBERS
For customers enrolled in a maintenance plan:
One (1) no-show per 12-month period may be forgiven at 360’s discretion.
Additional no-shows will result in forfeiture of the scheduled service visit.
Repeated no-shows or abuse may result in termination of the maintenance plan without refund.
SAME-DAY CANCELLATIONS
Cancellations or reschedules within 24 hours of the appointment time are treated as a no-show.
Emergency exceptions may be granted at 360’s discretion.
FORCE MAJEURE EXCEPTIONS
No-show fees will not apply for:
Severe weather conditions
Medical emergencies
Natural disasters
Events beyond the Customer’s reasonable control
Proof may be requested.
PAYMENT AUTHORIZATION
By scheduling service, Customer authorizes Service Provider to charge the No-Show Fee or Trip Charge to the card on file.
ABUSE & TERMINATION
Repeated missed appointments, excessive rescheduling, or abuse of scheduling privileges may result in:
Mandatory prepayment for future visits
Suspension of service
Termination of maintenance plan membership
Refusal of future service
ACKNOWLEDGMENT
By booking service or enrolling in a maintenance plan, Customer acknowledges and agrees to this No-Show & Missed Appointment Policy.
Mileage & Travel Fees:
Service charges include travel within a 50-mile radius of our service hub. Additional travel beyond this radius is subject to mileage charges based on our published travel zone schedule. Mileage fees are separate from trip/diagnostic fees and labor charges, and are invoiced on every service call when applicable.
Emergency & After-Hours Service:
Emergency or after-hours service is not included in standard maintenance agreements and may be subject to additional minimum charges and premium hourly rates. Scheduling priority during storm events is based on plan tier and diagnostic availability.
By accepting service or entering into a maintenance plan, you acknowledge and agree that you are responsible for all non-warranty parts, labor, mileage, and travel charges not otherwise expressly waived in writing.
SCOPE OF SERVICES
Service Provider agrees to provide the following services depending on the selected maintenance plan tier:
A. 360Gen Maintenance 33 Point Inspection
Electrical Systems
Control & Power Connections: Inspection of all control wiring and power connections for secure termination, corrosion, overheating, or loose connections that could cause faults or system failure.
Wire Insulation Condition: Verification that all wiring insulation is intact, properly rated, and free of cracking, abrasion, or heat damage that could lead to shorts or electrical hazards.
Safeties & Alarms: Testing of built-in safety circuits and alarm systems to confirm proper operation and fault reporting under normal and simulated conditions.
Cabinet, Panels & Platform: Inspection of generator enclosure, access panels, and mounting platform for structural integrity, corrosion, water intrusion, and proper fastening.
Generator
Voltage: Measurement of output voltage to ensure it remains within manufacturer-specified tolerance during operation.
Frequency: Verification that generator frequency (Hz) is stable and within acceptable limits to protect connected appliances and electronics.
Instrumentation: Inspection and functional testing of gauges, displays, indicators, and monitoring systems for accuracy and proper operation.
Wire Conditions: Examination of generator wiring for wear, heat damage, loose connections, or improper routing.
General Condition: Overall assessment of the generator’s physical and operational condition, noting signs of wear, vibration, corrosion, or abnormal operation.
Battery System
Voltage: Measurement of output voltage to ensure it remains within manufacturer-specified tolerance during operation.
Frequency: Verification that generator frequency (Hz) is stable and within acceptable limits to protect connected appliances and electronics.
Instrumentation: Inspection and functional testing of gauges, displays, indicators, and monitoring systems for accuracy and proper operation.
Wire Conditions: Examination of generator wiring for wear, heat damage, loose connections, or improper routing.
General Condition: Overall assessment of the generator’s physical and operational condition, noting signs of wear, vibration, corrosion, or abnormal operation.
Engine
Mounting Bolts: Inspection of engine mounting bolts for tightness and integrity to prevent excessive vibration or misalignment.
Air Cleaner: Inspection of air filter and housing for cleanliness, restriction, or damage that could affect engine performance.
Alternator Bolts to Engine Tight: Verification that alternator mounting bolts are secure to maintain proper alignment and electrical output.
Governor & Linkage Correct: Inspection of governor and linkage components to ensure proper throttle response and stable engine speed.
Inspect for Oil Leaks: Visual inspection for oil leaks around seals, gaskets, and fittings that could indicate wear or potential failure.
Spark Plugs: Inspection of spark plugs for wear, fouling, or improper gap; replacement recommended if outside specifications.
Lubrication System
Oil Level: Verification that engine oil level meets manufacturer specifications and is free of contamination.
Crankcase Breather: Inspection of the crankcase breather for proper operation, blockage, or excessive residue buildup.
Fuel System
Piping: Inspection of fuel piping for leaks, corrosion, secure mounting, and compliance with safety standards.
Flexible Lines: Inspection of flexible fuel lines for cracking, deterioration, or improper routing that could lead to fuel leaks.
Exhaust System
Muffler & Support System: Inspection of muffler, exhaust piping, and supports for leaks, corrosion, secure mounting, and proper clearance.
Exhaust Obstruction: Verification that exhaust outlets are clear of debris, nesting, or obstructions that could restrict airflow or cause overheating.
Engine (Operational)
Inside Compartment Clean: Inspection and cleaning of the engine compartment to remove debris, dirt, or contaminants that may affect airflow or component life.
Exercise Unit: Operation of the generator under automatic or manual exercise mode to confirm proper startup, runtime, and shutdown.
Report of Inspection with Recommended Repairs: Documentation of inspection results, performance observations, and any recommended repairs or corrective actions.
Cooling System
Engine Cooling Air Obstruction: Inspection for internal airflow restrictions that could cause overheating during operation.
Outside Cooling Air Obstruction: Inspection of exterior air intake and discharge areas to ensure unobstructed airflow and proper ventilation.
Transfer Switch
Voltage: Measurement of transfer switch voltage on utility and generator power to confirm proper operation.
Frequency: Verification that frequency remains stable during transfer and while on generator power.
Amps: Measurement of load amperage to ensure the system is operating within rated capacity.
Wire Conditions: Inspection of transfer switch wiring for secure connections, insulation integrity, and signs of overheating.
B. 360 Solar Preventative Maintenance Inspection
Site & Safety
☐ Job site access confirmed
☐ PPE worn (gloves, eye protection, fall protection if roof)
☐ Lockout/Tagout performed (if required)
☐ Weather conditions acceptable
☐ No visible safety hazardsSolar Modules (Panels)
☐ No cracked or shattered glass
☐ No delamination or bubbling
☐ No burn marks / hot spot discoloration
☐ Frames intact, no corrosion
☐ Panels securely mounted
☐ No shading from new obstructions (trees, antennas, debris)Racking & Mounting System
☐ Rail attachments tight
☐ Roof penetrations sealed (no cracked flashing)
☐ No rail movement or uplift
☐ Ground mounts level and secure
☐ No rust or metal fatigueWiring & Conduit
☐ No exposed conductors
☐ Conduit secure and intact
☐ No rodent damage
☐ Drip loops present where required
☐ Wire management clips intact
☐ No MC4 connector damage or overheatingInverter(s)
☐ Inverter operational (no error codes)
☐ No abnormal noises or vibration
☐ Cooling vents clear
☐ No visible overheating
☐ Firmware up to date (if applicable)
☐ Proper labeling presentRapid Shutdown / Disconnects
☐ Rapid shutdown tested
☐ AC disconnect labeled and accessible
☐ DC disconnect operational
☐ No corrosion or heat damage
☐ NEC labeling intact and legibleMonitoring & Performance
☐ System online and reporting
☐ Production matches expected range
☐ No offline modules or strings
☐ Alerts reviewed and cleared
☐ Customer monitoring access verified
Battery Storage Inspection Checklist
Battery Enclosure & Environment
☐ Area clean and dry
☐ Adequate ventilation
☐ No water intrusion
☐ No physical damage
☐ Proper clearances maintainedBattery Units
☐ No swelling or deformation
☐ No leaks or corrosion
☐ Mounting secure
☐ LED indicators normal
☐ Firmware up to dateElectrical Connections
☐ Terminals tight
☐ No corrosion
☐ Proper torque verified
☐ Grounding intact
☐ Cable insulation intactBattery Operation
☐ State of charge normal
☐ Charge/discharge functioning
☐ Backup mode tested (if applicable)
☐ No fault codes
☐ Communication with inverter confirmed
Solar Panel Washing Checklist
While rain can keep your panels relatively clean, your electricity output goes down significantly if the atmosphere is filled with dust, pollen, and other small particles that coat your panels and block the sun’s rays. If that happens, your solar maintenance company can clean your panels to remove the layers of dirt and debris that are blocking the sun.
Pre-Wash
☐ System powered down if required by manufacturer
☐ Panels cool to touch
☐ No cracked glass before washing
☐ Confirm approved cleaning method
Cleaning Method
☐ Deionized or distilled water used
☐ Soft brush or non-abrasive pad
☐ No harsh chemicals or detergents
☐ Even pressure applied
☐ Bird droppings, pollen, dust removed
Post-Wash
☐ No streaking or residue
☐ No new damage observed
☐ Panels visually uniform
☐ System powered back on
☐ Production verified post-cleaning
SERVICE FREQUENCY
Maintenance services will be performed annually unless otherwise specified.
Panel cleaning and inspections are done on the same visit. Additional or stand-alone panel cleaning is either billable or used as an inspection visit. Panel cleaning frequency varies by plan tier.
Service Provider will schedule visits during normal business hours and provide reasonable notice.
SERVICE LIMITATIONS
This Agreement provides preventative maintenance only and does not include:
Replacement of parts or equipment
Repairs beyond minor tightening and visual adjustments
Warranty claim processing
Structural or roofing repairs
Electrical upgrades
System modifications
Troubleshooting outside normal inspection scope
Monitoring subscription fees
Storm damage, vandalism, or acts of God
All additional services will be quoted separately.
CUSTOMER RESPONSIBILITIES
Customer agrees to:
Provide safe and unobstructed access to the system
Ensure pets are secured
Disclose known system issues
Maintain monitoring login credentials
Maintain vegetation clearance
Keep system free from unauthorized modifications
Failure to provide access may result in a rescheduling fee.
PAYMENT TERMS
Customer agrees to pay the applicable maintenance plan fee as selected.
Fees may be billed monthly or annually.
Failure to make timely payment may result in suspension or termination of services.
Service Provider may adjust pricing upon renewal with 30 days’ notice.
CANCELLATION & TERMINATION
Customer may cancel this Agreement at any time with 30 days’ written notice.
If a service visit has already been completed within the current billing period, no refund is owed.
If cancellation occurs prior to a scheduled visit, fees will not be refunded for partially used billing cycles.
Abuse of services, excessive cancellations, or misuse may result in termination.
SERVICE ABUSE & FAIR USE POLICY
Maintenance plans are intended for preventative care, not emergency or unlimited repair service.
The following are considered service abuse:
Repeated requests for non-covered repairs
Excessive rescheduling or no-shows
Demands for emergency response without emergency service fees
Attempting to use the plan to avoid repair costs
Service Provider reserves the right to terminate service for abuse with written notice.
MILEAGE & TRAVEL FEES
Service visits outside [XX] miles from Service Provider’s office may incur additional mileage charges.
Remote or rural ZIP codes may require extended scheduling windows or travel fees.
WARRANTY DISCLAIMER
This Agreement does not modify or extend any manufacturer warranties.
Service Provider makes no guarantee regarding:
Future system performance
Energy production levels
Identification of concealed defects
Prevention of all failures
Inspections are visual and operational only.
LIMITATION OF LIABILITY
Service Provider’s total liability under this Agreement shall not exceed the amount paid by Customer during the preceding 12 months.
Service Provider shall not be liable for:
Lost energy production
Indirect or consequential damages
Weather-related losses
Pre-existing defects
Manufacturer defects
Roof leaks unrelated to Service Provider’s work
FORCE MAJEURE
Service Provider shall not be liable for delays or failure to perform due to events beyond its control, including weather, natural disasters, supply shortages, or governmental actions.
GOVERNING LAW & VENUE
This Agreement shall be governed by the laws of the State of North Carolina.